Simply returned.
Not quite right? Send it back or exchange it with ease. Every Australia and New Zealand order is protected door to door with Checkout+.
Considered protection, from our door to yours
What Checkout+ gives you
Package protection
Cover for a lost, stolen, or damaged parcel in transit, with claims reviewed in one to two business days.
Free return shipping
A prepaid label is emailed on approval, so a size swap or return costs you nothing.
Faster resolutions
One portal handles refunds and exchanges, tracked every step of the way.
How a return works
Start in the portal
Enter your order number and email, and choose the items to send back or swap.
Refund or exchange
Choose a refund, or exchange for a new size or style with smart suggestions.
Print and post
Your label arrives by email. Attach it, drop it off, and we take it from there.
With Checkout+ cover
Return shipping included- Start your return in the portal
- Submit for approval
- A prepaid label is emailed to you
- Print, attach, and post
Without cover
Label purchased at return time- Start your return in the portal
- Buy a return label in the portal
- The label is emailed to you
- Print, attach, and post
Returning from Singapore
Singapore orders are looked after by our local team.
- Contact us at 9386 4138 or email info@comfortcoshoes.com.sg to organise your return
- Repackage your shoes in their original box inside a shipping carton or satchel
- Our warehouse manager arranges pickup of your parcel
- Returns are typically processed within 5 working days of us receiving your parcel
Call 9386 4138 or email info@comfortcoshoes.com.sg
Made to be worn, and loved
If the first pair is not the one, exchanging is effortless, so you can find the style that stays with you.
Start an exchangeGood to know
What can be returned
- Within 30 days of dispatch
- Unworn, resalable, in original packaging
- Purchased directly from us
What cannot
- Non-resalable items and gift cards
- Items purchased from other retailers
Refunds
Credited to your original payment method. We process as quickly as possible; times may vary during promotional periods. Original shipping is not refunded.
Exchanges
Accepted for items of equal or lesser value. Start a swap in the portal or contact our care team, and if your choice is unavailable we refund you instead.
Gift returns
Call 1300 856 226 or email info@naturalizer.com.au to exchange a gift for another size, colour, or an e-gift card.
Rewards points
Adjusted when an order is refunded, unless the item is returned as faulty, in which case your points stay with you.
Common questions
What is Checkout+
Our protection and returns option for Australia and New Zealand orders. It covers your parcel in transit and includes free return shipping, so a swap or return costs you nothing.
How do Singapore returns work
Singapore does not use Checkout+ yet. Follow the Singapore steps above: contact our local team on 9386 4138 and we arrange pickup, processed within 5 working days.
Can I exchange for a different size
Exchanges are accepted for items of equal or lesser value. Start a swap in the portal or contact our care team, and if your choice is unavailable we refund you instead.
I placed my order before 26 June 2026
The Checkout+ process applies to orders placed from 26 June 2026. For earlier orders, contact us at info@naturalizer.com.au or 1300 856 226 and we will arrange your return.
Start your return
Online, in under two minutes.
Start a return or exchangeinfo@naturalizer.com.au • 1300 856 226